Creepy customer service. their customer service people tend to add insult to injury by taking the opportunity to try and sell you new services.

Terrible customer service, asinine bank policies, general confusion among different employees/branches/etc. Stay away from this bank. I have had all manner of problems consistently during my 6 years as a customer.

They take forever to give you your money. HORRIBLE customer service. When it comes to JP Morgan Chase Bank, you just don't know if your money is going to be in your account when you need it. It's scary, really. JP Morgan Chase Bank is completely unreliable, undependable and inconvenient.

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Pros: Plenty of ATMs; On-Line Banking & Bill Pay; free checking (for now) Cons: Rates are not all that competitive. They seem to be playing fair so for now Chase will remain my bank.

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High fees, poor attitude by back office personnel, clerical incompetence. Convenience: A, ATM transaction accuracy: F, Telephone Customer service.

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Pros: Great Web Site, reliable service Cons: Tellers are useless. I got their basic, no-frills account. It's a checking/savings combo that costs about $15/mo. unless you keep two grand in there all the time. The only problem I've had is that the local Jack-in-the-Box delays posting transactions - how, I don't know. But when I make a purchase there, and then go get gas, I've accidentally gone overdraft.

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Pros: Lots of services Cons: Customer service needs to improve; Higher fees than most financial services. JP Morgan Chase isn't without its flaws, just like every major- league bank seems to be these days. But I feel this bank has handled my investment account pretty well, with detailed statements with a good deal of accuracy.

Pros: They do it all. Cons: They do it all badly. Email notifications are offered, but never arrive.

The whole system. Paperwork, responses .etc .. no good. Systemic problems. Corporate back-office problems.

The most unfair and arrogant customer service experience I have ever had. Perhaps the most outrageous offense is the charge policy on a Chase checking account. Chase has taken up to a week to clear a check deposit

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Easy to forget about the service fee if overdrawn. Great service, they have never done me wrong. They stuck by my side when things got rough.

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Not so friendly tellers, marginal overall service, and fees...fees...and more fees. I would pretty much avoid this bank if at all possible. While I know all banks charge fees now, I really believe this one takes that policy to the extreme and I suspect that's how they get all their cash to go shopping for weaker companies.

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Chase Bank does not reward longevity customers or their granddaughters' small savings accounts. The banker made me feel that their little amount of savings was unimportant. At one time I would have really recommended this bank. Now that is is JPMorgan/Chase, they do not care about the little people.