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Terrible bank!! Customer service rude and abusive! No corporate headquaters to resolve issues! Issues being constant taking in and out of your account. When presented with documentation, start the stare-down, sarcasm and prevarication.

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Pros: safe, convenient, free online banking (with the right checking account) Cons: few walkup ATMs. NationalCity compares favorably to the big banks I've used in the past, and is still small enough to have service that's almost personal. If they're in your new neighborhood, I'd say to give 'em a try.

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Pros: very convenient Cons: difficulty in using the web site. I am very satisfied with National City Bank. The convenience makes it worthwhile and customer service has always been pleasant. They recently took out the drive through window on our local bank and put in a drive through ATM. They have a website to manage all your banking needs, but I do not have the correct system to use it.

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By far the worst bank I've ever dealt with. They promised me overdraft protection countless times and STILL charged me $36.00 for every time I overdrafted. Also those reward points are absolutely pointless because they never give you anything as promised.

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I asked someone there about my fees and was told I would not be charged untill the item causing me to be overdrawn posted to my account..Well the day before it posted I was charged over $200 in fees, When I called to ask why, I was told becasue there was an item pending. Now I have to pay back hundreds of dollars.

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This is the most kniving, thieving bank I've ever had the displeasure of dealing with. They will do whatever they can to get you to overdraw. They will keep a fee pending until your account is low enough that it will cause you to overdraw, and then pull the money! Then they will charge a $36 overdraft fee and another $8 A DAY! They will sent you a notice in a letter, and who knows how long it will take to arrive!

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If I could give zero stars, I would. National City NEVER ceased to amaze me, as far as what they were able to get away with and how bad they took advantage of everyt opportunity to trick me into every charge they possible could. Not to mention lack of availability of customer service and poor store hours, very unfriendly and they have a policy of doing as little as possible to make a customer feel appreciated.