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All Money transfer networks reviews. See below for MoneyGram reviews.
Name
Reviews
Rating
Link

46
1.04
46
3.13
33
2.27
31
1.74
27
2.44
18
2.11
9
2.78
1
5
0
Not rated

MoneyGram Reviews

( Average rating:1.6)
 
Rating: Name: John

Horrible service. Took money from my bank account and would not give it to the receiver even after three days (although they promise service within 3 days). Let on hold endlessly by customer service. Don't ever use this service ... horrible, incompetent, should be illegal.

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Rating: Name: Hope

The only advantage money gram has is they are cheaper than Western Union, write them mail there will be no reply, call them you always get angry workers. Their points are not working.

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Rating: SCAM Name: Alan Kensek

Do not use MoneyGram. Besides them being rude, they rip you off. Western Union is the way to go. At all cost, stay away from their rep Greg in escalations. Real loser! They really don't care if they keep you on hold (up to 4 hours) and my party couldn't even get the money until the next day. Also, all of MoneyGram's booklets here in NYC are outdated from 4 years ago, so points I was supposed to receive, I did not. Then, I had to speak to incompetent people. I really protest this company's reputation, customer service and most of all, business practice. Seriously, stay away at all costs. I am glad to know at 34 that I will never have to use them again! Giant SCAM!!

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Rating: SCAM Name: mfcummings

I am amazed that this company is still in business after my experience with them. WORST SERVICE EVER!! I sent some money to my girlfriend in Ukraine (I noted other posters here tried the same) using the online "service" but it was cancelled without explanation. I called to inquire, the rep insinuated that I was being scammed by my girlfriend. I asked if she had ever met my girlfriend and what evidence was she prepared to present to back up her ugly insinuation, the rep didn't like that. more phone calls, another hour on hold and I spoke to a Security Analyst who approved the transaction and supposedly, all subsequent transactions. Next week.... same transaction, same recipient, cancelled!! After another hour on hold and 3 transfers I finally got a women from their Bombay call center who suggested my bank was the culprit. My banker answered my call within seconds and said there were no cancellations on my account for the last 30 days. Long story short..... NEVER AGAIN!!

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Rating: Name: Joe H

I tried sending money for the first time online. Set up acct, but it wouldn't work until I had filled in a multiple question page where they asked me questions asking me to verify addresses I had lived at over 20 years ago.

I submitted that form, and then was directed to call them, and did. They asked more questions for verification, then said my acct was now active.

I filled out the online page to send. Hit submit, and was given a case number, and was directed to call again. They person on the other end wanted to know if I was making a purchase or what. I figured it was none of their business. I told them I was buying pinata's and back scratchers. She told me she couldn't protect my purchase, I told her I didn't care.

They let the trans go through, but told me they would close my account if I sent that person money again. They got their money.

The next time, I chose a friend of my friend to send it to since they said I couldn't send to the original person again.



The third transaction I tried, they cancelled it and told me I needed to go to a store to send money. I went to wallymart. Upon entering the info, they lady looks at me and says, Oh, another new receiver?

WTF business is it of theirs who I send my hard earned money to? They get their fees, so shut up, and do what you're in business for.

I tried logging in to my acct to see if the 3rd trans had been picked up, and couldn't log in, and was told to call. The guy told me my online acct had been suspended, and that the store moneygram and online moneygram were two different things, and I couldn't get any info from online. Strange, seeing as the lady at walmart could see everything.

They explained that they are just trying to protect my money from fraud. Hell, I know to whom and why I am sending money. Screw these people, they must think they are Dept of homeland security or something.

I wonder how much weapons grade plutonium I could buy from outside the US for a few hundred bucks? I mean really, what a dumazz outfit. Same goes for Western union. Same BS.

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Rating: Not rated Name: Joe H

I tried sending money for the first time online. Set up acct, but it wouldn't work until I had filled in a multiple question page where they asked me questions asking me to verify addresses I had lived at over 20 years ago.

I submitted that form, and then was directed to call them, and did. They asked more questions for verification, then said my acct was now active.

I filled out the online page to send. Hit submit, and was given a case number, and was directed to call again. They person on the other end wanted to know if I was making a purchase or what. I figured it was none of their business. I told them I was buying pinata's and back scratchers. She told me she couldn't protect my purchase, I told her I didn't care.

They let the trans go through, but told me they would close my account if I sent that person money again. They got their money.

The next time, I chose a friend of my friend to send it to since they said I couldn't send to the original person again.



The third transaction I tried, they cancelled it and told me I needed to go to a store to send money. I went to wallymart. Upon entering the info, they lady looks at me and says, Oh, another new receiver?

WTF business is it of theirs who I send my hard earned money to? They get their fees, so shut up, and do what you're in business for.

I tried logging in to my acct to see if the 3rd trans had been picked up, and couldn't log in, and was told to call. The guy told me my online acct had been suspended, and that the store moneygram and online moneygram were two different things, and I couldn't get any info from online. Strange, seeing as the lady at walmart could see everything.

They explained that they are just trying to protect my money from fraud. Hell, I know to whom and why I am sending money. Screw these people, they must think they are Dept of homeland security or something.

I wonder how much weapons grade plutonium I could buy from outside the US for a few hundred bucks? I mean really, what a dumazz outfit. Same goes for Western union. Same BS.

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Rating: SCAM Name: worried

This is my worse experience ever with the company that collects all info about you such SSN and other fairly important sensitive information.

Now, I am afraid how they are going to use it...

I tried to send $330.00 ....by using their on-line system for the first time



after spending quite a time by entering needed sensitive information such CC and SSN (last 4 digits), instead of expected confirmation message, I got

"There was an error processing your request."

after all

noways, its very annoying - give me any reason why i should stick to your service and not to my bank International transfer



instead of solving it asap - they keep sending me auto response emails...



they must have more robust web-service, CS, and quality testing department...



Terrible company and I hope they are sued permanently and will go out of business soon

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Rating: Not rated Name: Diana Minear

Worse experiance ever. Sent my fiance $300.00 to the Ukraine where he is working on a contract for Chevron and it went fine, then tried to send him $2,100.00 and was refused and told he was a scammer and it was quite unbelievable. This is America. Have some facts - are we so paranoid that we force Americans to keep there money in the states. Horrible company and I hope they are sued often

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Rating: SCAM Name: NOT HAPPY

PAYED for what they say a 10 min service! i.e. money will be ready for pick up 10 min after you click go! The prsn that is receving the money has been given the run around for 48 hours now. agents tell him they don't have cash! and not giving any other options such as check or money order...!

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Rating: SCAM Name: tahir

i did sent money using this really bad service to Malaysia ....they keep telling you the system is down it took the over 2 weeks (16 days ) i felt so bad .....thats why am writing this review........be aware

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Rating: Not rated Name: charangofreak

actually the US $ is weaker than the canadian one.For 625 $US sent to Canada I got 605 canadian.... to day dec7th 2011.If I send money to the Us they will charge me a higher rate on the exchange and I will loose too.So don't think that they are cheaper than Western Union.They just thieves.I'll go back to paypal.

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Rating: SCAM Name: thelma

My Aunty sent me money from England to the USA for a wedding gift through moneygram. It was one of the most terrible experiences I have had this year. The person on the phone asked for ALL my detailed personal data but would not tell me their name (only employee number!) or what country they were in or why they needed my full name and address, place of work, type of work I do, whether I live in a house or rental apartment, what my title is, how much money I make, and my social security number, driver's license number and date of birth, etc etc, it never ended! and when I refused to answer these highly personal questions they disconnected me. After several calls trying to avoid giving my entire identity away I asked why they needed this information when I am presenting my International Passport to the teller here in the USA to confirm my ID. That should be enough. Oh - they also wanted my passport id number! I felt like my entire privacy was invaded and I felt disgusted at for giving them data about myself all for 150 bucks. Dont' use this service! I will tell everyone not to you these people.

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Rating: Name: Rak

NEVER USE THIS

I had sent 4 transfers in May 2011 and I sent one 3 days ago and they didn't send it. They took the money and kept it. The receiver keep checking for money and finally when I call them they say that they need to know why I am sending.

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Rating: Name: Dissatisfied Customer

Every time I've used moneygram there system seems to go down. You figure for a company like that they could keep it running all the time.

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Rating: Name: Satish Kumar

One of the worst folks to deal with, Needed cash in India, Bangalore. They gave hell I tried Allahabad bank, Thomas Cook and Muthoot. They would give a cheque not sure how a person who is visiting have a bank account.



The worst offenders are Muthoot. The BTM branch works on Sunday but will not make any Transactions on Monday they can make transaction but their Manager Venkatesh Shetty is not available so they can't give cash or cheque. What a bunch of morons.

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Rating: Name: AngieB

A friend sent $300 here to GA. The person at Walmart accidentally but the receiving state as CA, when I went to pick up the money I was told I could not get it due to being in the wrong state. My friend called Moneygram, they told him he would have to go back to the store to fix it! He was unable to do so as he was at work, I called and was told they could only speak to the sender. Again my friend and I called on a conference call, all we got was the run around, all the customer service people we spoke to were Indian so I doubt the service center is even in the US. BAD SERVICE ALL AROUND!!

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Rating: Name: Please Contact the Attorney General

I was attempting to wire money to my sister in-law in Atlanta GA. The customer service agent at Wall mart was very helpful. However, the customer service agents at Money Graham were UN professional. Refused to serve Atlanta since Georgia, especially Atlanta was rated high risk area by Money Graham. My money was refunded back to me after two days and I used Western Union impressive service to wire the money back to Atlanta. I have contacted the Attorney General office in Atlanta. Please do not use Money Graham service. I do not recommend their service at all or you will be sorry you did.

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Rating: SCAM Name: BEWARE OF MONEYGRAM!

Re Claim: CM106424

Good Afternoon,

I am Maria Alejandra Salmon Suarez. Peruvian born, I reside in the UK. I have recently experienced a problem with MoneyGram’s services

I am a website designer living in the UK and I am building a website for... a friend since childhood who resides in the USA. Although I don’t usually use MoneyGram, on this occasion to make a quick and easy transfer I decided to use their services. My friend set up a money transfer and I went to the MoneyGram office located in the post office in Macclesfied, Cheshire in the United Kingdom.

As in the UK people don’t hold IDs like in the USA, I went to the MoneyGram office with my Peruvian passport as the only ID I hold that shows my maiden name. The lady called Debbie at the Post Office here asked me for a second ID with a photo on it as it was a large amount of money ($2.000). I showed her my Peruvian National ID and my Peruvian Military ID. She refused to accept these and asked for UK ID with my UK address. I do not have a UK Driver’s License or Passport. Even if I did, these would be in my married name, as are the UK bills etc which are in my name.

Debbie told me that she wouldn’t allow me to receive the funds so I asked her to call MoneyGram central office to explain the situation. Debbie refused to do so, telling me that ‘she doesn’t call nobody’ and further more ‘she only had 5 minutes to close the office’.

In the mean-time, MoneyGram called my friend who had transferred the funds stating that there were fraudulent transfers being made to my zone in the UK. My friend was subjected to a ten minute interview quizzing him on the legitimacy of the transfer. He is a busy manger of a global business and did not enjoy this inconvenience.

It was implied that because I did not have the expected identifications that there was a likely fraud. There was no mention made of the understandable difficulty of a Peruvian national having two photo IDs in her maiden name, having been married and resident in the UK for nearly ten years.

As a consequence of MoneyGram’s false implication of fraud I have not only lost business but also a friend from childhood. This inconsiderate behavior has not only brought into question the legitimacy of my business but also my personal integrity.

I would be extremely grateful if MoneyGram could issue an apology to my friend and me for the misunderstanding caused by their unprofessional behavior. I understand that there is always a risk of fraud, but this is no excuse for potentially libelous implications.

I am fully prepared to go to the press with this and pursue legal avenues – what has hurt me most is that a friend has been placed in a situation where he was completely unjustifiably caused to question my integrity.

Regards

Maria Alejandra Salmon Suarez

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Rating: Name: William Thornton

The absolute worst customer service experience i have ever had and why WalMart has opted to adopt these people is beyond my understanding. DO NOT USE THEM UNLESS YOU WANT TO SEND LESS THAT TEN BUCKS.

I am serious here and not just being a disgruntled customer. They have wasted five hours of my time today for a simple transaction. ABSOLUTELY RIDICULOUS.

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Rating: Not rated Name: GABY SOUTY

dear sir

this is my first time using money gram services , because i usually use WESTERN UNION which is a perfect simple fast and with none so ever problem you can ever even think. yes this is correct i used WESTERN UNION for many times and it always worked perfect and i mean perfect, in 5 minutes i was out and could be sure my money is safe and would reach the destination i wanted.

with money gram its a nightmare to send money yes it is. if money gram is supposed to be a safe and easy way to send money then its not absolutely not..

i have been trying now for 2 days to send money but no luck .

yesterday i was at bank discount in jerusalem israel in shai agnon street anf asked if i could send money to sweden i finally was sent to a young woman that had no idea what to do or where to start with the transfer of maney and ofcourse all the time she asked somebody there to help her , obviously she couldnt do her job.

finally i asked her if eventually my money will reach its destination based on her incompetent way of dealing with the situation, she said I HOPE SO.

AT THIS MOMENT I WASNT FEELING SECURE THAT MY MONEY IS GOING TO REACH ITS DESTINATION and just left the bank and gave up.

later i went to an agent in pisgat zeev that deals with money gram and he asked 40 dollars more for the same transaction.

today i decided to try again in another discount bank branch in emek refaim jerusalem ok i was there like 1 hour and finally she tells me that the fax in money gram or something doesnt work and its impossible to do the transaction and she said that i should come later or tomorrow.

i was on the net again and try to reach a new agent and yes i found one in jaffa gate the old city.

i give him a call and the guy says yes we work with money gram and i said i will come in 1 hour because i have to send this money urgently, he said yes come and we will help you.

i come to your agent in the old city jaffa gate and the says to me oh yes money gram oh he says ,come back in 1.5 or 2 hours then my son is here and he will help you.

I NEVER CAME BACK AND WILL NEVER USE MONEY GRAM IN ANY WAY TO TRANSFER MONEY.

YOUR AGENTS ARE A JOKE TO ALL MEASURE POSSIBLE.

I ALSO DONT TRUST THAT MY MONEY WILL REACH ITS DESTINATION WITH YOU.

TO REMIND YOU ...WE LIVE IN THE 21 CENTURY AND AN EASY TASK AS THIS IS ELEMENTRY WATSON ELEMANTRY.

I CALL THIS VERY VERY BAD SERVICE AND YOU EXPECT ME TO PAY YOU FOR BAD SERVICE?

WAKE UP PEOPLE

AS FOR ME I AM HAVING BAD DAYS BECAUSE OF YOU SO THINK ABOUT IT.

GABY

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Rating: Name: John

Recently switched from using Xoom to using MoneyGram. I like MoneyGram much better.



So far, MoneyGram service has been good and fast, and the fee and exchange rate is good.



Xoom was customer service was rude.

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Rating: Not rated Name: Angry Mom

Worst service ever. Do not use.

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Rating: Name: marco

They would not process my transaction and had to return the money - the reason was absolutely rediculous - and i've been waiting for 6 days now and still nothing! Their system is constantly down as well! Not worth the hassle!

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Rating: Name: james

use it all the time, like it very muh

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Rating: Not rated Name: alex

only 5 bucks to send 50

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Rating: Name: Tweety

DO NOT USE MONEYGRAM in CANADA. Period...Receiving money is a pain. You do not receive it in CASH as it is supposed to be even that the sender has already paid the fee in FULL. They will give you a check. Then you have to go to your bank. Do not forget your bank may charge you for this transaction without forgetting the time you will waste to go to the bank. Some locations have a policy not to give more thna $100 which means if you were receiving more than that, you will get it in check. TELL YOUR FRIENDS NOT TO USE THIS COMPANY! SPREAD THE WORD PLEASE.Thanks! I am SO UNHAPPY!

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Rating: SCAM Name: jmodrack

purchased a moneygram and then found did not need it. CAN YOU BELIEVE $50 NEEDED TO REFUND MY MONEY??????????????

what kind of scam is that?

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Rating: Name: Jack

good service

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Rating: SCAM Name: MIGUEL

MONEY WAS WIRE TRANSFER TO MEXICO ALLMOST A MONTH AND MONEY WAS NEVER RELEASED TO COLLECT. FEES ARE ABOUT 30% OF THE MONEY SENT. TO THIS DATE AFTER SEVERAL CALLS I CANNOT GET AN ANSWER. BAD CUSTOMER SERVICE . I DO NOT RECOMEND.

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Rating: Name: alcando

Fast, and efficient all in all only 10 minutes to wire over and collect. All I can say is recipients does not have to pay any commission in Singapore and get exactly what the Post Office here in the UK has stated. Perhaps people in Singapore are honest and that is the majority I have experienced.

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Rating: Name: ukvipersden

I was looking to send money out side India to a friend when somebody referred me this site. All the while () found out that it was not so good. Indian outward remit facility but still the site is quite good and reputed for online money, both online and offline money transfer. The site has been made very intelligently. In the front page you see all the necessary basic information that one is looking for sending or receiving money. One does not have to waste a lot of time to find out some basic things like how much he can send, the rates and the country locations. We can select our country and language and after that we have to select the country from which you want to send money and again the country in which we have to send the money along with the amount that you want to send. And you click on the calculation, calculate the fees and it gives the desired result. Although I later found out that we cannot send money from India using this, but still the site is useful for remitting money in web to India. Also the rates that it offers are quite high when compared to some other online money transfer banks like Paypal or moneybookers. The fees is competitive and is quite less than Western Union and anybody who wants to receive money in India can give this a try, this is quite reputed site and is recommended for sending or receiving funds any where in world. We can rate it 8 on a scale of 10.

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Rating: Name: Jigsaw

My son had his card stolen in Thailand (gap year). I sent 200 from England to my son went through very quickly in under 15 mins, he collected from post office there using reference number and "secret" question. Straightforward and successful so I sent more money 4 weeks later to be collected from Siam bank, again no problems, you get a ref number and secret question. Very satisfied and you get a good fullydetailed receipt.

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Rating: Name: PJkiller

Cheap sending money from USA to Spain (41 dollars to send 2500 dollars). Fast. Convenient. I would use the service again.

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Rating: Name: luSan

Need a money transfer service with thousands of worldwide locations? MoneyGram might be the answer with over 162,000 locations across the globe. Make sure you study the fees and charges before going ahead there may be additional exchange rate fees added to the regular transfer fee. This company is compliant with antimoney laundering regulations so you know they are looking after your money.

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Rating: Not rated Name: philmcgrew

I've been using MoneyGram to send money overseas but never use it as a mean of payment. MoneyGram is as good as money transfer. The difference between MoneyGram and Western Union is that MoneyGram has lower fee. If you accepted this source of payment it should only take a few to 10 minutes for the money to go through. So you should be able to cash in the payment if you have MoneyGram near your area.

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Rating: Name: bravado

Ridiculously high fees, hopeless service and likelihood that you will have to actually fight, waste your time, phone and chase people at Moneygram, and for that you will have to take days off work.

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Rating: SCAM Name: brucehvn

I had to receive money at Savemart location, Moneygram said I had to call 1800 numbers because of some problem, I dialed and waited 15 minutes on the phone for representative, I had to use my cell phone and minutes are not free as you know! Nobody answered in 15 minutes and I hanged up and redialed again and chosen other option to get alive person on the phone, finally I got to talk to a representative and he said there is NO problem with my transaction! I would never use MoneyGram again! I always used Western Union and never had any issues.

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Rating: Name: benssol

The convenient place to quickly cash your check and have cash in your pocket. Fast and safe service are offered to pay your bills. This is a full service.

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