My daughter sent cash direct to her brother-in-law's bank because she was joining his family soon in that country. The money never went through and now she is in that country with no money. Now her agent cannot help her and after several phone calls to Western Union she was told she needed to come back to the US to pick up her money because it's now considered a return. My family is beside ourselves and very upset!

mr.jose mendez

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Too expensive. £47 for a transfer of £800 into a Swiss bank is outrageous.

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I used western union to send money to my brother who live in another place and needed to do that as soon as possible so i used western union,transfer was successful within minutes already and my brother could pick it but really they charge unreasonable rates.

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I needed cash from my bank account in the UK to be transferred to Boston USA within 24 hours. I was told the cash would be available in 15 minutes, which I was really pleased with, however when my friend went to the agent to collect the cash he was told that he could not get cash so a cheque was issued. The cheque was presented at the Bank in Boston and it took 7 days to clear. This cash was needed to catch an urgent flight home. I would not use them again.

Western Union Money Transfer is too expensive and every time I try to transfer online I always get a message to call them which takes a long time holding and is also very expensive from hotels or foreign countrys.

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I have tried sending money with Western Union money transfer service, I purchased a downloadable digital (electronic files) book and software from Blender3d.org which is located at Amsterdam, Netherlands. Well at first I have this doubt that I may not receive my purchased items due to any circumstances may occur such as fraud and other things that we usually doubts about. Well, I took the risk and send money using Western Union service, well after an hour of completing transaction I checked my email and found a new mail with a link where I can download the items I ordered. Well, Western Union has an option of secure money transferring they will ask you for a password with it and the recipient also have to know the password to make the transaction safe and secure. They only charges me 5% of the money I send, well at least I got my book and software that really matters.

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My advice to money sender out there if you have emergency remittance don’t trust western union… They Sucks specially overseas transaction.

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Why do Western Union bother to offer online money transfers? I am a US citizen and had gone through the whole setup to wire money to Italy, including the credit card approval. Then I had to call them to verify. But because I was not in the US at that moment, they would not approve the transfer. Where is the convenience? I will have to go to a local office where I am now travelling, and pay additional foreign transaction fee charges. I wonder if Western Union gets a cut of the foreign transaction fee from credit card companies. It's still the same credit card and the same US funds.

Western Union Money Transfer On line service is terrible. After the issuing the PIN number they would ask for photo ID, to be faxed to Irland and they will hold the money until then. Transaction can not be cancelled or refunded until photo ID is faxed. Never ever use this company on line.

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I wired money to the States with Western Union, and I was told by the agent that the receiver would need to bring ID to collect. It turns out they need more than ID. The FX rate means that you can lose up and over another 10 dollars on top of the 14.00 Sterling you have paid to send it.

Western Union Money Transfer is not appreciative of people who have been loyal to them despite all the other companies who now have the same product at less the fee. If you think that Western Union is a convenience for you and your loved ones whom you send money to think again. I felt the same way, until the declined me for no valuable reason.

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After my recipient had gone to 3 different locations in San Francisco, Western Union told her they did not have cash on hand. I called Western Union to ask what was going on. They said that this happens sometimes, but they recommended 2 places to me that would CERTAINLY have the cash on hand. I even called one location directly right afterwards, to make doubly sure they had the cash on hand. They promised that they did, but of course when my recipient got there, NO CASH. They offer to write a check for you, but obviously if you are using Western Union, having cash available on time is what you are PAYING for. I paid $119.00 for this "service", when clearly I should have just Fed Exed her a check myself and saved $100.00. I am upset because I did NOT get what I paid for.

Way too expensive, and sending money online is not nearly as easy or effective as they claim it to be. After calling them to verify my data over the phone, they had no record of my call and cancelled my transaction.

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This is probably the most reliable money remittance service worldwide. My Aunts have been using it to send money for Mom; most of the time money transfer which goes directly to her bank other times my Mom has to pick it up from Western Union agents. But it’s really reliable. When it says, 3 days, it actually means 3 days; no more no less. Unlike with other remittance companies that promise overnight delivery, but that doesn’t include weekends and holidays. Western Union has local or domestic remittance and I have used it to send money to a friend in Puerto Galera when she lost her wallet. I sent the money and within minutes she was able to receive it. She just went to the Western Union branch to pick up the money. No fuss actually, the recipient just needs the control number.

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I recently sent money to Nigeria and the transfer was 'compromised' within the Lagos banking system. I reported this and the problem was resolved quickly. I wish to strongly commend the way in which the problem was handled by Western Union with particular thanks to the agent I dealt with. She not only called me back when she said she would but ensured that the receiver had the money in time to pay the school fees.

After spending numerous hours trying to make the USELESS WesternUnion.com work on different browsers, OS'es and even different computers, I gave up and called WU's useless phone system. After 27 minutes of hell I finally got through to someone alive! (wow). Got my money transferred. The fee was $20 for the transfer and nearly $4 for the birthday greeting message. The message was NOT read on the other end to the recipient as I found out a couple days later. BEWARE! Western Union charges you for services that are not provided! Most people will never inquire the recipient whether the greeting was read. I was "lucky" because there was a witness who told me no one read any greeting to the recipient. There was no written greeting given to the recipient either. Western Union simply cheated me out of $4. Not the money that matters, but the treatment of the customer. NEVER AGAIN!

Website did not work in my normal browser. Very expensive. You have to call anyway to confirm, so you might as well just call! Took three attempts to send US$18 which took 30 minutes and cost US$12. Website crashes when trying to track if money has been collected. I would urge people to use PayPal at much less cost and very little hassle and MORE safe.

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I have successfully sent money to Russia and Belarus. I went to an agent, filled in the form and paid cash. Everything proceeded smoothly. I haven't tried their web or telephone service. To avoid disappointment, get the form in advance and make sure you fill in all the details correctly. However it is expensive, because of 1) high charges, 2) poor exchange rates. A cheaper option is a bank transfer (SWIFT), but that is slower and requires more paperwork. Consider the alternatives before using Western Union.

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I sent a Western Union transfer over the website. I started with signing up for my online profile and then went through the steps of sending to my friend. At the end of the process I had to call in to complete my transfer. I called in and got an awesome operator and he had to take me through the "Customer Identity Protection Process" and asked me a few questions. Even though you have to go through a little bit more, I'm happy they did it. It makes sure that my money is safe and I'll gladly pay the extra fees to make sure I don't get credit card fraud!

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I attempted to do an online transfer, and I provided all the necessary information, including home phone number, valid credit card and secret question etc., only to have to call in. After calling, Western Union declined to make the transfer because they said they could not verify my phone number. I called from a phone away from home. They did not bother to ask for any other verification, and would not divulge why they could not verify my home number (the number was easily verifiable), they would not divulge how they were trying to verify my phone number (I suspect they just use call display, and because I was calling from a number other than my home phone number they would not make any effort to verify my home). This does not make sense, since other vendors will accept a credit card payment without such verification.

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this is the most fastest, reliable and secure money transfer method in the world. It is so simple to send and receive money. So use it and recommend to others. Thanks